Delivery & Return

SHIPPING POLICY

Once the payment is done, your order is confirmed immediately. We take 1-2 days to dispatch your order, and once dispatched, you will have your parcel in your hands within 6-7 working days. But sometimes it gets delayed by 2-3 days from the shipping partner’s end. So it can take up to 8-10 days. You will always have the tracking details right here to never let you get lost in anticipation.

Please note that we are not responsible for any delays in transit caused by courier services. At times, factors like weather conditions, roadblocks, or other unforeseen circumstances may lead to unavoidable delays. However, our team is always here to assist you and ensure the fastest possible delivery.

RETURN & EXCHANGE POLICY

RETURN

We offer RISK FREE replacement policy.If your purchase does not match the description or is the item is defective under the manufacturing warranty, please contact us within 48 hours of receiving your order and we will make sure your issue is resolved at earliest.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you are approved, we will deliver new product or offer a refund on your purchase payment.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

If the product was shipped correctly and the return is due to personal preference (not damage or defect), we will review the request with Living Shapes management. Returns are only considered for small decor items like vases or candle holders and are subject to approval. If accepted, return shipping charges will be borne by the customer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, original method of payment or store credit.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs@livingshapes.com contact page.

Exchanges (if applicable)

We only offer refund in the following two situations:You have received incorrect product(s)
You have received damaged product(s)

In both the cases, you must send us an unboxing video of the parcel within 48 hours of receiving it at cs@livingshapes.com

ORDER CANCELLATION

Orders once placed cannot be cancelled.